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2022 - Present • Head of Delivery & Product Operations •

  • Led cross-functional teams in the execution of strategic initiatives, ensuring alignment with business goals and stakeholder expectations.

  • Implemented process improvements to enhance productivity and efficiency across product development cycles.

  • Oversaw operational, engineering and product performance to foster a culture of continuous improvement and high performance.

  • Established and monitored key performance indicators to track progress and guide data-driven decision-making.

  • Managed budget allocation and resource distribution to optimize project efficiency and cost-effectiveness.

  • Maintained and nurtured client relationships, ensuring high levels of satisfaction and long-term collaboration.

  • Conducted regular leadership meetings to align product roadmaps with business objectives and client needs.

  • Adopted the latest technologies and methodologies in program management to keep the team at the forefront of industry standards.

  • Analyzed market trends and worked with marketing & revenue to position the products competitively.

2021 - 2022

Director, Program Management

  • Spearheaded a comprehensive overhaul of project delivery frameworks, significantly enhancing efficiency and adaptability in fast-paced, client-focused environments.

  • Implemented a robust system for monitoring and reporting on project progress, leading to the identification and implementation of key operational improvements.

  • Demonstrated exceptional problem-solving skills by proactively addressing and resolving project bottlenecks, ensuring seamless execution.

  • Acted as a key negotiator in client discussions, successfully aligning project scopes and schedules with customer expectations.

  • Forged strong relationships with clients, including C-level executives, to align project outcomes with business goals.

2010 - 2021

Senior Program Manager

  • Led project teams, ensuring the delivery of multiple high-impact projects in international markets.

  • Drove continuous improvement of project management capabilities and effectiveness.

  • Managed stakeholders at all levels; drove plans; minimized risks; handled issues and escalations efficiently.

  • Monitored and reported on assumptions, scope changes, resource utilization, budget, and performance metrics.

  • Developed and executed robust resource planning and team management strategies, ensuring optimal team performance across time zones.

  • Led a team of 5 project managers, fostering teamwork and effective communication.

2006 - 2010

Senior Product Manager

  • Maintained and improved customer data and multi-channel delivery platforms, focusing on user experience and efficiency.

  • Defined vision, roadmap, backlog, features, stories, test cases, user interfaces, ERDs, and business processes.

2004 – 2006

Product Manager

  • Focused on developing retail solutions to enhance user experience and operational efficiency, aligning with customer needs and business goals.

Skills & Expertise

  • Methodology & Frameworks: Scrum, Kanban, SAFe, CCPM, Large Scale Scrum (LeSS), Disciplined Agile (DA).

  • Software & Tools: SharePoint, MS Project, JIRA (admin & automation), confluence, Spotfire, AWS QuickSight, Power BI & Salesforce.

  • Technology Skills: PL/SQL, Java, XML, Microarchitecture.

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