Resume

2022 - Present

Led cross-functional teams in the execution of strategic initiatives, ensuring alignment with business goals and stakeholder expectations.
Implemented process improvements to enhance productivity and efficiency across product development cycles.
Oversaw operational, engineering and product performance to foster a culture of continuous improvement and high performance.
Established and monitored key performance indicators to track progress and guide data-driven decision-making.
Managed budget allocation and resource distribution to optimize project efficiency and cost-effectiveness.
Maintained and nurtured client relationships, ensuring high levels of satisfaction and long-term collaboration.
Conducted regular leadership meetings to align product roadmaps with business objectives and client needs.
Adopted the latest technologies and methodologies in program management to keep the team at the forefront of industry standards.
Analyzed market trends and worked with marketing & revenue to position the products competitively.

2021 - 2022

Spearheaded a comprehensive overhaul of project delivery frameworks, significantly enhancing efficiency and adaptability in fast-paced, client-focused environments.
Implemented a robust system for monitoring and reporting on project progress, leading to the identification and implementation of key operational improvements.
Demonstrated exceptional problem-solving skills by proactively addressing and resolving project bottlenecks, ensuring seamless execution.
Acted as a key negotiator in client discussions, successfully aligning project scopes and schedules with customer expectations.
Forged strong relationships with clients, including C-level executives, to align project outcomes with business goals.

2010 - 2021

Led project teams, ensuring the delivery of multiple high-impact projects in international markets.
Drove continuous improvement of project management capabilities and effectiveness.
Managed stakeholders at all levels; drove plans; minimized risks; handled issues and escalations efficiently.
Monitored and reported on assumptions, scope changes, resource utilization, budget, and performance metrics.
Developed and executed robust resource planning and team management strategies, ensuring optimal team performance across time zones.
Led a team of 5 project managers, fostering teamwork and effective communication.

2006 - 2010

Maintained and improved customer data and multi-channel delivery platforms, focusing on user experience and efficiency.
Defined vision, roadmap, backlog, features, stories, test cases, user interfaces, ERDs, and business processes.

2004 – 2006

Focused on developing retail solutions to enhance user experience and operational efficiency, aligning with customer needs and business goals.

Skills & Expertise

Methodology & Frameworks: Scrum, Kanban, SAFe, CCPM, Large Scale Scrum (LeSS), Disciplined Agile (DA).
Software & Tools: SharePoint, MS Project, JIRA (admin & automation), confluence, Spotfire, AWS QuickSight, Power BI & Salesforce.
Technology Skills: PL/SQL, Java, XML, Microarchitecture.